Digital service only
Spotter sells access to browser-based software, AI-assisted workout tools, subscriptions, and related digital services. We do not sell or ship physical goods. No shipping fee or physical delivery timetable applies to a Spotter purchase.
Service delivery
After a successful payment, paid access is normally activated immediately on the Spotter account associated with the purchase. In some cases, payment verification or account synchronization can delay activation.
If paid access is not available within 24 hours of a successful charge, contact hellospotter.ai@gmail.com from the email address associated with your account and include the transaction reference. Do not send complete card or bank-account details.
Subscription cancellation
You may cancel a recurring Spotter subscription at any time through the billing controls provided in your account or by contacting us. Cancellation prevents future renewal charges after it is completed. Unless a refund is approved under this policy, access continues until the end of the already-paid billing period.
Cancel before the next renewal date to avoid another charge. Removing the app, closing the browser, or ceasing to use Spotter does not by itself cancel an active subscription.
Refund eligibility
You may request a refund within 7 calendar days of an initial purchase if the paid service was materially unavailable or did not activate and we could not resolve the issue. We also review duplicate charges, incorrect amounts, and unauthorized transactions promptly.
Except where applicable law requires otherwise, refunds are not provided for change of mind, failure to cancel before renewal, partially used billing periods, or digital features and usage credits that have already been substantially consumed.
Nothing in this policy limits any mandatory consumer right or cardholder dispute right available under applicable law or payment-network rules.
How to request a refund
Email hellospotter.ai@gmail.com with your Spotter account email, transaction reference, payment date, amount, and a brief explanation. For your security, never email your full card number, bank password, PIN, or one-time passcode.
We aim to acknowledge requests within 2 business days and communicate a decision within 7 business days. Approved refunds are returned to the original payment method. Your bank or payment provider may take an additional 5 to 15 business days to display the credit.
Questions
Questions about cancellation, service delivery, or refunds can be sent to hellospotter.ai@gmail.com.